Privacy Policy

Karmi (karmi.com.au)

Last updated: 8 September 2026

1. Introduction

Karmi (ABN 43 637 861 696) ("Karmi", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit karmi.com.au (the "Website") or purchase Products from us.

We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using the Website, you consent to the collection and use of your information as described in this Policy.

2. What Information We Collect

We may collect the following types of personal information:

Identity and contact details — your name, email address, phone number, shipping and billing addresses.
Order information — the Products you purchase, order history and preferences.
Payment information — processed securely by our third-party payment providers. We do not store your full card details.
Account information — your login details and any information you provide when creating an account.
Technical data — your IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.
Communications — any correspondence you send to us, including enquiries and feedback.

3. How We Collect Information

We collect personal information:

directly from you when you place an order, create an account, subscribe to our newsletter, or contact us;
automatically as you interact with the Website, through cookies and analytics tools; and
from third parties such as our payment processors and delivery partners, where relevant to completing your order.

4. How We Use Your Information

We use your personal information to:

process and fulfil your orders, including shipping and payment;
communicate with you about your orders, enquiries and account;
provide customer support and handle returns or refunds;
send you marketing communications where you have opted in (you can unsubscribe at any time);
improve our Website, Products and services;
detect and prevent fraud or misuse; and
comply with our legal obligations.

5. Disclosure of Your Information

We may disclose your personal information to:

Service providers who help us operate our business, including payment processors (Afterpay, Zip, PayPal and card processors), delivery and logistics partners, IT and website hosting providers, and marketing platforms;
Suppliers in China and Korea, and associated logistics providers, to the extent necessary to fulfil and ship your order;
Professional advisers such as accountants and lawyers where necessary; and
Government or law enforcement bodies where required or authorised by law.

We do not sell your personal information to third parties.

6. Overseas Disclosure

Because our supply chain and some of our service providers are located outside Australia — including in China and Korea — your personal information (such as your name and shipping address) may be disclosed to and stored by recipients in those and other countries in order to fulfil your order. Where we disclose information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

7. Cookies

Our Website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse traffic and support marketing. You can disable cookies through your browser settings, though some features of the Website may not function properly as a result.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes using secure servers and encryption for payment transactions. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

10. Your Rights

Under the Australian Privacy Principles, you have the right to:

request access to the personal information we hold about you;
request correction of any inaccurate or outdated information;
opt out of marketing communications at any time; and
make a complaint about how we have handled your personal information.

To exercise any of these rights, please contact us at info@karmi.com.au. We will respond within a reasonable timeframe.

11. Marketing and Communications

If you have subscribed to our newsletter or opted in to marketing, we may send you promotional emails about our Products, offers and news. You can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

12. Third-Party Links

Our Website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

13. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us at info@karmi.com.au. We will investigate and respond to your complaint. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published on the Website with the "Last updated" date. We encourage you to review this Policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@karmi.com.au
Business name: Karmi
ABN: 43 637 861 696
Website: karmi.com.au