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Shipping Policy

Shipping Policy

Karmi (karmi.com.au)

Last updated: 8 September 2026

 

1. Where We Ship

We are pleased to offer shipping to customers within Australia and worldwide. If you experience any difficulty entering your address at checkout, please contact us at info@karmi.com.au and we will be happy to assist.

 

2. Processing and Dispatch

2.1 In-stock items

For in-stock Products, orders are processed and dispatched within 10 business days of your order being confirmed. As our supply chain is based in China and Korea, orders are typically sent via international air freight.

2.2 Pre-order items

Some Products are offered on a pre-order basis. For these items, the estimated dispatch and delivery timeframes are set out in the individual product description. Please review these details carefully before placing a pre-order, as pre-order timeframes differ from in-stock items.

2.3 Mixed orders

If your order contains both in-stock and pre-order items, we may hold the order and ship it together once all items are ready, unless otherwise arranged. If you would prefer separate shipments, please contact us — additional shipping charges may apply.

 

3. Delivery Timeframes

Once dispatched, delivery time depends on the destination and the carrier handling your parcel. As parcels are sent via international air freight, total delivery time will vary based on your location and customs processing in your country.

All delivery timeframes provided are estimates only and are not guaranteed. We are not responsible for delays caused by third-party couriers, customs clearance, incorrect delivery details, or events beyond our reasonable control.

 

4. Shipping Costs

Shipping costs (where applicable) are calculated based on your destination and displayed at checkout before you complete your order.

 

5. Customs, Duties and Import Taxes

For international orders, your parcel may be subject to customs duties, import taxes, or other charges imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We recommend checking with your local customs office for further information before ordering.

 

6. Tracking Your Order

Where tracking is available, we will provide a tracking number by email once your order has been dispatched. Please allow some time for tracking information to update after dispatch.

 

7. Delivery Address

Please ensure your delivery address is complete and correct at checkout. We are not liable for orders shipped to an incorrectly entered address. If you notice an error, please contact us as soon as possible at info@karmi.com.au — we will do our best to help, but we cannot guarantee changes once an order has been dispatched.

 

8. Risk and Title

Risk in the Products passes to you upon delivery to the address you provide.

 

9. Lost or Delayed Parcels

If your order has not arrived within a reasonable time after the estimated delivery window, please contact us at info@karmi.com.au and we will work with the carrier to help locate your parcel.

 

10. Contact Us

For any questions about shipping or delivery, please contact us:

  1. Email: info@karmi.com.au

  2. Business name: Karmi

  3. ABN: 43 637 861 696

  4. Website: karmi.com.au

Returns & Refunds Policy

Returns & Refunds Policy

Karmi (karmi.com.au)

Last updated: 8 September 2026

 

1. Overview

We want you to love your Karmi pieces. This policy explains your options if something isn't right, and how to arrange a return, refund or exchange. This policy should be read together with our Terms & Conditions.

 

2. Your Rights Under the Australian Consumer Law

Our Products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or replaces your rights under the ACL.

 

3. Faulty, Damaged or Incorrect Items

If you receive a Product that is faulty, damaged, of unacceptable quality, or not what you ordered:

  1. Please contact us within 15 days of receiving the Product.

  2. Email us at info@karmi.com.au with your order number and, where relevant, clear photographs showing the issue.

  3. Once assessed and approved, we will provide a repair, replacement, or refund in accordance with the ACL.

  4. For approved faulty-item returns, we will cover the cost of return shipping.

 

4. Change of Mind

We understand that sometimes an item isn't quite right. In addition to your ACL rights, we offer change-of-mind returns subject to the following conditions:

  1. You must notify us of your intention to return within 72 hours of receiving (signing for) the Product, by emailing info@karmi.com.au.

  2. The Product must be unworn, unwashed and in its original condition, with all original tags attached.

  3. The Product must not be a sale, clearance or final-sale item — these are excluded from change-of-mind returns.

  4. Proof of purchase must be provided.

Change-of-mind return shipping costs are the responsibility of the customer. We recommend using a tracked service, as we are not responsible for items lost in return transit.

 

5. Exchanges

If you would like to exchange an item (for example, for a different size), please contact us at info@karmi.com.au. Exchanges are subject to availability. As many of our pieces are limited or one-of-a-kind, we may not be able to offer a direct exchange — in that case, we will discuss a suitable alternative or refund with you.

 

6. How to Start a Return

1. Email us at info@karmi.com.au within the applicable timeframe (15 days for faulty items; 72 hours for change of mind), quoting your order number.

2. Wait for confirmation — we will provide return instructions and the return address. Please do not send items back before receiving confirmation.

3. Pack the item securely in its original condition with tags attached, and include your order details.

4. Ship the item using the method advised (a tracked service is recommended).

 

7. Refund Processing

Once we receive and inspect your returned Product and confirm it is approved:

  1. We will issue your refund to the original payment method within 7 business days.

  2. Please note that your bank or payment provider (including Afterpay, Zip or PayPal) may require additional time to process the funds into your account.

  3. Original shipping charges are non-refundable, except where the item is faulty or the return is otherwise required under the ACL.

 

8. Items That Cannot Be Returned for Change of Mind

For hygiene and other reasons, the following are excluded from change-of-mind returns (your ACL rights for faulty items still apply):

  1. Sale, clearance and final-sale items

  2. Gift cards

  3. 【Intimate items / earrings / other — add any categories you wish to exclude】

 

9. Contact Us

For any questions about returns, refunds or exchanges, please contact us:

  1. Email: info@karmi.com.au

  2. Business name: Karmi

  3. ABN: 43 637 861 696

  4. Website: karmi.com.au

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