Terms & Conditions

Terms & Conditions
Karmi (karmi.com.au)
Last updated: 8 September 2026

1. Introduction
Welcome to Karmi. These Terms & Conditions ("Terms") govern your access to and use of the website located at karmi.com.au (the "Website") and any purchase of products from us.
The Website is operated by Karmi (ABN 43 637 861 696) ("Karmi", "we", "us" or "our"). By accessing the Website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
We recommend you read these Terms carefully before placing any order.

2. Definitions
●"Customer", "you", "your" means any person who accesses the Website or places an order.
●"Products" means the women's clothing and any other goods offered for sale on the Website.
●"Order" means a request submitted by you to purchase Products.
●"ACL" means the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

3. Eligibility
To purchase Products from the Website, you must be at least 18 years of age and capable of entering into a legally binding contract. By placing an Order, you confirm that you meet these requirements.

4. Account Registration
You may be required to create an account to access certain features. You are responsible for:
●maintaining the confidentiality of your account details and password;
●all activities that occur under your account; and
●notifying us immediately of any unauthorised use.
We reserve the right to suspend or terminate accounts that breach these Terms.

5. Products and Descriptions
We take care to describe and display our Products accurately. However:
●Product images are for illustration purposes. Actual colours may vary slightly due to screen settings, lighting and photography.
●Measurements and sizing are provided as a guide only. As our garments are designed with fit in mind, we encourage you to review the size guide for each item before purchasing.
●We reserve the right to modify, discontinue or limit the availability of any Product at any time without notice.
All Products are subject to availability. Where a Product is one-of-a-kind or held in limited quantity, it may sell out and become unavailable.

6. Orders and Acceptance
When you place an Order, you make an offer to purchase the Product in accordance with these Terms. An Order is only accepted when we send you an order confirmation email. We may, at our discretion, decline or cancel an Order (including after confirmation) in circumstances such as:
●the Product is unavailable or out of stock;
●there is an error in the price or Product description;
●we suspect fraudulent or unauthorised activity; or
●we are unable to obtain payment.
If we cancel an Order after payment, we will refund the amount paid in full.

7. Pricing and Payment
●All prices are listed in Australian Dollars (AUD) and are inclusive of GST where applicable.
●Prices are subject to change without notice, but changes will not affect Orders that have already been confirmed.
●Shipping costs (if any) are calculated and displayed at checkout before you complete your Order.
●We accept the following payment methods: Afterpay, Zip, PayPal, and credit/debit card.
●Payment must be received in full before Products are dispatched.
We use third-party payment processors (including Afterpay, Zip and PayPal) and do not store your full card details on our servers. Your use of these payment methods may also be subject to the terms and conditions of the relevant provider.

8. Shipping and Delivery
●We ship to customers within Australia and worldwide.
●For in-stock Products, orders are dispatched within 10 business days. As our supply chain is based in China and Korea, most orders are sent via international air freight, and total delivery time will depend on the carrier and your destination.
●For pre-order Products, estimated dispatch and delivery timeframes are set out in the individual product description. Please review these details before placing a pre-order.
●All delivery timeframes are estimates only and are not guaranteed.
●Risk in the Products passes to you upon delivery to the address you provide.
●International orders may be subject to customs duties, import taxes or other charges levied by the destination country. These charges are the responsibility of the customer and are not included in the price or shipping cost.
●We are not responsible for delays caused by third-party couriers, incorrect delivery details provided by you, or events beyond our reasonable control.
Please ensure your delivery address is correct at checkout. We are not liable for Orders shipped to an incorrectly entered address.

9. Returns, Refunds and Exchanges
9.1 Your rights under the Australian Consumer Law
Our Products come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these Terms limits your rights under the ACL.
9.2 Faulty, damaged or incorrect items
If you receive a Product that is faulty, damaged, of unacceptable quality, or not what you ordered, you may return it within 15 days of receiving the Product. To arrange a return, please contact us at info@karmi.com.au with your order number and, where relevant, photographs of the issue. We will assess the item and provide a repair, replacement or refund in accordance with the ACL.
For approved faulty-item returns, we will cover the cost of return shipping.
9.3 Change of mind
In addition to your ACL rights, we offer change-of-mind returns subject to the following conditions:
●you notify us of your intention to return within 72 hours of receiving (signing for) the Product;
●the Product is unworn, unwashed and in its original condition with all tags attached;
●the Product is not a sale, clearance or final-sale item, which are excluded from change-of-mind returns; and
●proof of purchase is provided.
Change-of-mind return shipping costs are the responsibility of the customer. We recommend using a tracked service, as we are not responsible for items lost in return transit.
9.4 How refunds are processed
Once we receive and inspect your returned Product and confirm it is approved, we will issue your refund to the original payment method within 7 business days. Please note that your bank or payment provider may require additional time to process the funds into your account.

10. Intellectual Property
All content on the Website — including the Karmi name, logo, text, graphics, images, photographs and design — is owned by or licensed to us and is protected by Australian and international intellectual property laws.
You may not reproduce, distribute, modify or use any content from the Website for commercial purposes without our prior written consent.

11. Acceptable Use
You agree not to:
●use the Website for any unlawful or fraudulent purpose;
●interfere with or disrupt the Website or its security;
●attempt to gain unauthorised access to any part of the Website;
●use automated systems (bots, scrapers) to access or collect data from the Website; or
●transmit any harmful code, virus or malicious material.
We reserve the right to restrict or terminate your access for any breach.

12. Third-Party Links
The Website may contain links to third-party websites. We provide these links for convenience only and do not endorse or accept responsibility for the content, products or practices of any third-party site.

13. Limitation of Liability
To the maximum extent permitted by law, and subject to your rights under the ACL:
●our liability for any Product is limited to, at our option, the replacement of the Product, the supply of an equivalent Product, or the payment of the cost of replacing the Product;
●we are not liable for any indirect, incidental or consequential loss arising from your use of the Website or Products; and
●we do not warrant that the Website will be uninterrupted, error-free or free from viruses.
Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the ACL that cannot lawfully be excluded.

14. Privacy
Your personal information is collected, used and stored in accordance with our Privacy Policy, available at karmi.com.au/privacy-policy. By using the Website, you consent to the collection and use of your information as described in that policy.

15. Changes to These Terms
We may update these Terms from time to time. The current version will always be published on the Website with the "Last updated" date. Your continued use of the Website after any changes constitutes acceptance of the revised Terms. The Terms that apply to your Order are those in effect at the time your Order is placed.

16. Governing Law
These Terms are governed by the laws of the State of Queensland and the Commonwealth of Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Queensland.

17. Contact Us
If you have any questions about these Terms, please contact us:
●Email: info@karmi.com.au
●Business name: Karmi
●ABN: 43 637 861 696
●Website: karmi.com.au

These Terms & Conditions constitute the entire agreement between you and Karmi regarding your use of the Website and supersede any prior agreements.